Customer Testimonials
Staff was friendly and helpful. Clean facility. I appreciated the complementary lunch while we waited for finance.
Impeccable customer service every time! Love the convenience of their valet service!!
I made an appointment the day before I came in. Some dealerships make you wait for days or weeks. My advisor, Troy, listened to my requested services and saw that they were done. My car was ready in the timeframe I needed.
I was very impressed with Riley. She was honest, attentive and easy to talk with. I have already referred business. I can see Riley works hard and cares about her clients.
Our salesman, Guillermo, was so patient and helpful. He worked with us during a very busy time to get us a great deal on the QX60 we wanted. It was a great experience from sales to finance to delivery!
After initially feeling a bit dismissed by service when my vehicle wouldn’t connect to pretty much anything, Trevor and his team went above and beyond to diagnose and replace the apparently defective telecommunications unit in my QX60. They brought me a really nice loaner and Trevor kept me posted on the status of the repair. He made sure all of the connections were working before arranging to have my car brought back to me.
Every Infinity member has been absolutely helpful, trustworthy and knowledgeable. Can’t say enough about Robert Moler who really helped me with my car. It was the first time in decades of owning an Infinity that I ever needed service and they provided top notch! Including the beautiful loaner car that now I want to buy next! I’ll continue to be an Infinity car owner!
Had a great experience and always do. Service was performed quickly and was given a loaner vehicle which I always appreciate. Tony kept me informed and has great customer service skills.
I have purchased many cars over the years and I have to say that my experience with Crest far exceeded any experience with other dealerships. Top notch customer service. I would like to give a huge Thank You to Kodie and Rylie. They both went above and beyond to help find my perfect car. I highly recommend Crest dealership for your next car purchase.
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I recently brought my vehicle to Crest INFINITI for its first service since purchasing it, and the entire experience was outstanding. I had to reschedule my appointment three different times but each change was handled without any hassle, making the process very convenient.
My service advisor, Troy Dunn, did an excellent job keeping me informed throughout the visit. He provided timely updates on the status of my vehicle.
The loaner car process was also seamless and efficient, allowing me to go about my day without interruption while my vehicle was being serviced for an oil change and tire rotation.
From ... Read More Google - Jun 4, 2026
Love this place and the staff!!
I bought a certified 2023 QX60 two weeks ago. Yesterday I was driving in the rain storm and water began pouring into the top of the cabin through the cloth dripping on electronics and everything else. I have reached out to Crest three times in 24 hours to the sales person, call center and Managing Partner that leads the dealer group Mike Brosin. The leak was most definable known by the dealer because they wash the cars and detail them. It would have certainly have leaked when they cleaned the car in make ready. Instead Crest INFINITI Frisco certified the car, sold ... Read More DealerRater - Jun 3, 2026
I typically despise car dealerships. Great experience dealing with Bret at Crest. No back and forth all day long. In and out in a little over an hour back on the road with a newer vehicle.
After shopping around and considering several options, we ended up purchasing an INFINITI QX65 Sport from Crest INFINITI, and I can honestly say this was one of the best vehicle-buying experiences we've ever had.
From our first conversation, the team was attentive, responsive, and genuinely interested in helping us find the right vehicle and the right deal. They took the time to understand what was important to us and never made us feel like just another customer walking through the door.
What really stood out was their willingness to think outside the box. When it came time to put ... Read More Google - Jun 1, 2026
I made an unplanned last minute decision to stop by Crest on a random Saturday afternoon for a state inspection on my INFINITI. Never been to this dealership before. Although service was within an hour or so of closing, they got me in right away and got it done. They even managed to find time to wash my car after I had no expectations of them doing so considering the time of day. If I’m in the area again for a service,
I feel Crest INFINITI looks out for the customer instead of trying to get the most money out of the consumer. It's a mindset from all service advisors. This is the only dealer where I feel more comfortable bringing in instead of doing it myself or going elsewhere. It's an unusual but great feeling!
Great service from the team. The price of the vehicle was the the best online. The vehicle was in excellent condition for it's age.
I dropped in on this dealership unannounced with a car in mind. I had multiple stressful issues with Carmax and was mentally over car shopping, but still needed a car. Crest INFINITI went above and beyond with excellent customers service and making things as smoothly as possible. I now understand why they have loyal customers. I really appreciate Guillermo M. For placing me in my forever car. I am grateful that I took a chance and it highly paid off. Huge thanks to their team for getting everything done quickly and efficiently.
Second time sending my car to Crest and couldn’t be happier. They did a transmission flush and topped off the steering wheel fluid. Upfront about the pricing and no bait and switch. Will continue to refer them for all future servicing and new car needs
I reached out to Crest INFINITI in Frisco, Texas regarding a pickup truck they had available. I requested the OTD pricing and Carfax. I asked the salesperson, Jeanie (“Genie”), specifically, “Do you have any annulment fee or extra fees outside of dealer fee, tax, and tags?” She responded no. Then I receive the buyer’s order. Guess what is there? Extra fees.
I requested to negotiate it and advised that I already have an approval and am seriously interested in the vehicle. Some of these salesmen cannot read the room well. The car sales pitch is not needed on every ... Read More DealerRater - May 29, 2026
(Translated by Google) Guillermo and Miguel provided excellent service; I highly recommend them. They treated me very well. (Original) Muy buena atención de guillermo y Miguel, se los recomiendo, ellos me trataron muy bien
My car was serviced here very fast and efficient. Tony Brown was very helpful and professional. Tia at service desk was really sweet and nice. I was very happy with my experience here. Everyone was so welcoming. I will definitely return
Very thorough and Troy is service is great
Infinit is one of the top-notch services. If you want to be treated with the VIP experience and well taken care of keep up the good work.
The Crest INFINITI team made the entire QX80 buying experience outstanding. The team was fast, efficient, and incredibly professional from start to finish. They went above and beyond to have the vehicle fully ready for us, making the process smooth, stress-free, and genuinely enjoyable. Great communication, excellent customer service, and a level of attention to detail that really stood out. Highly recommend Crest INFINITI to anyone looking for a luxury vehicle buying experience done right.
This is my 3rd car purchase at Crest from different individuals. Everyone of them are exceptional. Great team to work with and great dealership as well.
Always treated fairly
Brought my INFINITI in for a replacement key fob. Very professional team and beautiful facility. Took care of me with the fob, gave my car an inspection and car wash. All within an hour and a half. Great service!! Thank you
Had a great experience with Crest INFINITI service, my Q50 had some engine issues but Troy and the service team took cared of it in a professional and timely manner
The service was great while in person at Crest & the sale process. However, after the deal was done, they could care less! We called & called and left several messages just wanting to ask a simple question, but no one was ever available or would ever return our calls.
Great service!
David did a good job of keeping me informed and he accepted a 15% coupon that I had. Considering they provided a loaner vehicle that was a brand new QX80, I feel like I got a good deal and I appreciate the convenience.
Everyone was pretty good except for the finance lady. Very dishonest & nontrustworthy. Would not recommend
Carter could use more coaching re interpersonal and customer engagement skills. More realistic estimates about technician work and commitments can be improved. Really like the car!!
Excellent customer service, they had a pretty tough repair to deal with when I brought my car in. They gave me a beautiful loaner car and my service advisor Tad, was top notch. Great service team, very fair pricing and super professional. I felt valued and when it's time to buy a new car, Crest is where I will go
Tony has been my service advisor for many times, including dealing with warranty companies. I cannot praise him enough for his patient help. Overall, excellent dealer!
Huge thank you to Guillermo Murguia at INFINITI for making our QX80 buying experience so smooth and stress-free! He was super helpful, patient, and genuinely cared about making sure we found the right car for us. He answered all of our questions, kept us informed through the whole process, and made everything easy from start to finish. We absolutely love our new QX80 and really appreciate all of his hard work. Highly recommend asking for Guillermo if you’re looking for amazing customer service!
The experience was awesome, everyone treated my wife with such kindness and thoughtfulness
Second time I have purchased and both times it was a quick and easy process!
The customer experience & service are always superb. I highly recommend having your vehicle serviced at Crest INFINITI.
From start to finish, Tony Brown was professional, attentive, and truly went above and beyond to make sure everything was handled smoothly. It’s rare to find someone who makes you feel genuinely valued as a customer, and his communication and kindness made all the difference. Thank you for such outstanding service, Tony!!
Troy is very knowledgeable. He let me borrow his personal jumpbox to start my QX60, so I could drive it in for service, including a new battery. Shout out to the best service advisor, Troy, at Crest INFINITI in Frisco!
Crest infinite, Great Service they make getting your vehicle serviced a great experience with there great staff.
Purchased a car and second key fob is not programmed to the car. The manual key does not fit the door. Need a second key programmed but we live in Waco, TX and the dealer wants us to drive back to the dealership, which is not an option.
I have left three reviews. How many times do I need to provide the same information?
Totally satisfied with my warranty service. Vehicle was towed by INFINITI Roadside service without any issues. Loaner vehicle was provided and service was completed in 1 day, in on Monday completed on Tuesday.
I cannot possibly say enough wonderful things about how amazing my experience at Crest INFINITI was! Initially I spoke to Rylie on the phone and she set an appointment with me immediately. A little later she communicated with me that she was going to be tied up with another client but had arranged for Gassett to assist in her absence. When I arrived, I was treated so kindly and with attention, education and patience. Gassett and Rylie worked seamlessly together to take care of me and Schuyler took the time to chat with me through all my financing questions! The ... Read More DealerRater - May 3, 2026
We had a great experience at Crest INFINITI today. I always do car deal online and then go to the dealership. Today we contacted the dealer and decided to just stop by. Denilson was our sale person he contacted us with a video and more information before we could get there. When we were arrived he had the vehicle pulled up front. After test drive we decided to look at a different vehicle. I never felt any pressure from Denilson. He was very patient and allowed us the time we needed to make a decision. Our trade was appraised quickly ... Read More Google - May 3, 2026
The entire staff was phenomenal! Gassett, Andy in service, Dustin you guys made this experience so simple and problem free with my vehicle I couldn’t be more grateful. I had an issue with a vehicle I purchased at Crest and called to explain the problem and that was as much effort as I had to put into the process. The same day they had me get the vehicle there and they took care of every issue along with a loaner and had it back in my hands in a couple of days. The whole team was efficient, courteous, professional ... Read More DealerRater - May 2, 2026
Tux provided an excellent sales experience from start to finish. He was professional, knowledgeable, and incredibly helpful throughout the entire process. Everything was handled smoothly, and he made the experience feel easy and stress-free. His communication was clear, and he went above and beyond to make sure everything was perfect. I truly couldn’t have asked for better service.
Came in to replace a tire that had a nail in it. I was unaware that I did not purchase the tire plan as I always do. Tad stepped in and assisted me and made it right. The level of customer service that I always receive at Crest INFINITI is top notch. I can never purchase a vehicle from anywhere else! 6 years in- same consistent service. Thank you!
Tyler, my salesman is amazing. He literally did a backflip after delivery of the vehicle. I was so impressed. It was an extra step that wasn’t necessarily needed, but I mean no one‘s ever done that or went that beyond while selling me a car it was just a great experience overall I would definitely recommend Tyler. Maybe he’ll do a backflip for you guys. Just ask.!
We had an extremely positive experience from the beginning to the end. Would highly recommend.
Great experience. Fixed it right the first time.
I spoke with Mr. Randy at Crst Infinity. He provided excellent customer service and was able to assist me with my concern.
Five stars for Guillermo and the team! After visiting other dealerships where the staff was either arrogant or seemingly ignorant about their own vehicles, Guillermo was a breath of fresh air. He was incredibly patient as my wife looked for the perfect fit. Unlike our experience elsewhere, Guillermo actually listened to our needs and didn't treat us like just another 'family car' sale. He made sure we found a vehicle that felt as good as it functioned. Highly recommend this professional and light-hearted team! I can't wait to update my car. I am looking forward to catching up ... Read More Google - Apr 27, 2026
Tad was very helpful in ensuring I got the right things repaired for a fair price. Dustin was helpful in getting me into a loaner car and was understanding about when I could return it. Overall great service experience. Even though there are other INFINITI dealerships closer to me, I always prefer to visit Crest
staff very kind and nice treated me with respect. working with Cden Snider and Miguel Guerrero was pleasent,
The sale was seamless; everyone worked hard to get us in and out quickly because we dislike spending an entire day at a dealership. We will definitely become return customers. Thank you for making our experience a good one. Everyone we had the pleasure of working with at this dealership is top notch!
Crest Cadillac / Infinity is the dealership to get your next vehicle!! New or used. Such an amazing experience. Special shout out to Guillermo Murguía for all your hard work in getting this deal done! Thank you!!
Purchasing this vehicle from the Crest Family was a great experience. Everyone worked with such great professional skills and made us feel that we could come back to get our next vehicle in the future. Looking forward to the long lasting relationship. Thanks so much
Guillermo Flores was very sweet and we could tell he was really aiming to please. We always have a good experience at Crest
They repainted a scratch on the back of the car. It was a new car. They delivered it to me with a scratch, I showed it to them, they were so sorry they didn't see it. So we scheduled a few days so they could fix it. Looks great.
Purchasing our new QX 80 INFINITI from Crest Auto Group was amazing hassle-free, we received great knowledge concerning our car. They were very courteous, professional. I could not even ask for more than that. Kudos to you guys and I will definitely enjoy the ride. It was my pleasure doing business with you all thanks.
Excellent customer service at Crest INFINITI! From the moment I arrived, I felt welcomed and well taken care of. Toni was kind, informative, and caring, and Dustin took the time to walk me through everything and made the experience feel personal. Checkout was smooth and pleasant as well. Because of this outstanding service, Crest INFINITI will be the only place I bring my car.
Troy Dunn in service is the best! He has been a great help to my family anytime we've had to get our vehicles taken care of. Top tier care at every turn.
We had our first oil change on my Qx60 today. Was a great experience working with the service department.
Robert was fantastic to deal with. Professional and non aggressive. Patient and listening and customer centric
Everyone at Crest INFINITI was great!! They were super easy to work with. We love our new INFINITI!
Great company with excellent staff.
I had an outstanding experience at your dealership. The team was professional, attentive, and truly went above and beyond to make the process smooth and stress-free. Exceptional service from start to finish—I’ll definitely be recommending you to others.
Following a thorough search, I identified a vehicle of interest at Crest INFINITI. I initiated contact through the dealership's form, and a salesperson promptly responded. Due to a prior travel commitment, I arranged to visit the dealership upon my return. The day after my return, I contacted the salesperson to confirm my readiness to view the vehicle. Throughout my absence, I was informed that the vehicle was undergoing service and would be prepared upon my arrival. However, after a two-hour drive to the dealership, I discovered that the vehicle was not ready. The staff indicated that tire replacement and ... Read More DealerRater - Apr 16, 2026
Caden was an excellent salesman. Persistent in the perfect way. Listened to our needs and addressed them all!
Troy (Service associate) at Crest INFINITI Frisco TX is a great guy, very professional and easy to work with.., providing me with expert updates all the time and made me feel at home. He is a great asset for your company From Emeka Ikegbunam (Customer he worked for on 4/14/26)
Always a supreme experience when I come to Crest INFINITI for services. 5 star every time!! Tony Brown is my guy! He sold me first INFINITI back in 2017 and I have been hooked ever since.
I highly recommend Crest INFINITI for their exceptional service. I've always had a positive experience here. A special shoutout to Robert Moler - he is professional, helpful, and ensures everything is handled perfectly every time.
Jose Fernandez was great to work with. He noted every concern/issue at drop off and made sure they were all addressed. He also kept me updated on timing of repairs and maintenance. Overall awesome experience with Jose and everyone else in the service department!
Once again 5 Star service from Crest INFINITI, bout a used vehicle from them the beginning of March, had an issue with my transmission, took it to service dept. and dealt with Tad Hutchison. This man worked with the warranty company from beginning to end to make sure that my needs were met even without any cost to me. Further more he has a fantastic attitude and a very personable personality. Wish the world had more ppl like this gentleman. We would be in such a better world. This is not my only time dealing with Crest INFINITI and won’t ... Read More Google - Apr 14, 2026
Crest INFINITI Service department maintains unmatched and quality work. In addition, their work is focused on giving the customer stellar performance to maintain congeniality and satisfaction. My vehicle has experienced better performance as a result of the services and care from the team. Troy Dunn has demonstrated professionalism with a wealth of knowledge on the INFINITI Brand. The Service department team is : Thorough, Caring, meticulous and work towards meeting the demands of the customers.
This was the easiest car buying experience we have ever had. Everyone was so friendly and I love my new car!
I had a great experience with Crest INFINITI. No pressure sales, and value their customers!
Excellent experience
