Customer Testimonials
I recently purchased a 2026 INFINITI QX80 Sport and was treated great with wonderful customer service throughout the process. Great job to my sales consultant Rachell Karoline Hernandez Silva for bringing a fair deal along with manager Braeden to the table and taking care of the little details even post purchase. Crest has great employees that want your business and all the team members were eager and willing. Happy to join the Crest family!
Had a problem with paint on the car we bought there. The GM Brosin went out of his way to take care of the problem. Great service. We are grateful for their help.
Crest INFINITI and my sales consultant Rachell Hernandez as well as the other team members involved in our 2026 QX80 deal was fantastic. For the longest time, I felt that the dealer networks were not eager to provide good customer service due to high demand, but this team proved me wrong. I was able to get a fair deal and have great customer service. They took the time to look over everything and complete the process in the late afternoon to deliver their promise. Great job everyone!
My name is Mr. John Catón, and I continue to be extremely impressed by the exceptional service I receive at Crest INFINITI. After more than 15 years as a loyal customer, I can confidently say their commitment to excellence has never wavered.
My Service Advisor, Troy, is simply outstanding. He is knowledgeable, professional, proactive, and without question one of the finest service advisors in the industry. Dustin, the Loan Manager, and Randy, the Service Director, have consistently demonstrated exceptional leadership, integrity, and a genuine commitment to customer satisfaction. They have treated me like family, and that level of care is ... Read More Google - Aug 14, 2026
My name is Mr. John Catón, and I continue to be extremely impressed by the exceptional service I receive at Crest Cadillac. After more than 15 years as a loyal customer, I can confidently say their commitment to excellence has never wavered.
My Service Advisor, Troy, is simply outstanding. He is knowledgeable, professional, proactive, and without question one of the finest service advisors in the industry. Dustin, one of the managers, and Randy, the Director, have consistently demonstrated exceptional leadership, integrity, and a genuine commitment to customer satisfaction. They have treated me like family, and that level of care is ... Read More Google - Aug 14, 2026
perfect dealership very happy and will buy from them again J R
Had a great time at Crest this past weekend! Guillermo helped me find my perfect car and the whole process went so smoothly. Would highly recommend him and Crest Inifiniti!
Crest infinity takes customer service to another level from car sales to service satisfaction
Surprised at the high quality service and cost competitiveness of INFINITI Crest! They repaired my car portion that was under warranty and did a nice brake job. The loaner was a new car and nice for the quick turnaround.
Great experience all around. The service was explained and results met expectation. The service consultant was knowledgeable, professional and has good people skills. The entire staff at the location wore a smile. Owners of older vehicles ate treated as if they were buying a new one. Good experience over all!!! Thank you!!
Randy Nabors (Mgr), Dustan (Mgr), and Tad (Service Advisor) were ALL very helpful, professional, and patient with my situation and took care of us anyway! Thank you again Randy and Dustan in the Service Department! Amazing Customer Service! They both made sure that my wife and I were taken care of and were 100% happy with our Q50 being fixed properly and set up our vehicle exchange through Dustan as well for late Saturday on the 8th of August. 😎🤩
David, the service representative, has been incredibly kind, thoughtful, and genuinely helpful. His support truly made my experience with the dealership wonderful.
First time at Crest INFINITI of Frisco, and I had a great experience! Blake was amazing—so helpful, professional, and welcoming. He made the whole process smooth and stress free. Highly recommend!
⭐⭐⭐⭐⭐ Five Stars from Start to Finish — Ask for Blake!
Yesterday, I had a flat tire while driving on the highway after hitting debris from a semi-truck tire. My tire completely blew, which is obviously never a situation you want to find yourself in.
I used the SOS feature in my INFINITI, and the entire experience from that point forward was seamless. Dispatch had a tow truck to me within about 30 minutes, the driver was extremely polite and helpful, and thankfully Crest INFINITI was only about four miles away.
From the moment I arrived at Crest, the entire team was welcoming ... Read More Google - Aug 8, 2026
The entire purchase experience was exceptional from start to finish. Elvina was amazing—she patiently answered all of my questions, and I had a lot of them! She was knowledgeable, professional, and made the entire process easy and enjoyable. I never felt pressured and always felt like she genuinely cared about making sure I was happy with my purchase. I HIGHLY recommend Crest INFINITI and especially Elvina. I couldn’t be happier with my experience and won’t purchase a car anywhere else!
Had a fantastic experience at Crest INFINITI, thanks to Alakh! He wasn’t pushy at all — just super nice, accommodating, and genuinely excited for us about our new car. It made the whole process so much more enjoyable. The rest of the staff was great too — everyone made us feel taken care of from start to finish. Highly recommend asking for Alakh if you’re shopping here!
Jose Fernandez was very kind and well mannered, He welcomed us with such a great enthusiasm! Also he answered all the concerns I have. I’m very thankful Jose was assigned to help us he made it more special and his customer service skill want me more to come.
The service department always gives me VIP service!
It's very helpful and friendly, specially ( Troy ) he explains everything and make it easy. I appreciate everyone's
Very professional and knowledgeable people. I appreciate their kindness and patience. Thank you to all
Great service advisor in Tony Brown! Handled my issues with class and professionalism and made the whole experience easy and stress free!
The team wasn’t just amazing—the service was excellent, and my car is running perfectly. Thank you so much for taking care of my car and getting it back to me so quickly. I really appreciate it!
Great service experience! They even wash my vehicle. Thank you Tony Brown
From start to finish, outstanding !
Have bought my INFINITI QX60 from this dealership. Nice courteous experience at this center. The sales person was nice and answered all questions. Also nice service experience at this Crest INFINITI. The reliable technicians did their job efficiently and provided the car back on time. The center is well maintained and all the service advisors are helpful. Their courteousness towards each customer attracts more positive response. I feel my INFINITI gets one of best-in-class service here. Their caring of the cars and value for money worth it.
This is my 4th or 5th leasing experience with Crest. This one was the most efficient one I've had. All questions answered. The process went very smoothly. I didn't feel pressured to include unwanted "add ons" (which was not necessarily the case in the past). I started the process by filling out the needed info on Crest's website for the lease return process. I include what I was looking forward (even the stock number for the car I wanted). And within minutes I had an email indicating that work had started on my new quote. ... Read More DealerRater - Jul 26, 2026
My car was in bad condition not running at all. A Through inspection was done and the technician completed repairs in a professional and timely manner.
I’ve purchased three cars from Crest! I’ve been coming here for service for over 17 years! I love the service, the breakfast and the atmosphere! Tad, my advisor, was the perfect example of your professionalism and quality service! He actually made my day!
It was a great experience. Haven't seen many dealers this focused on customers. Hope you can raise the standards of others!
Service Department is great, and loaner program is wonderful too. Happy I chose Crest INFINITI.
Crest Infinity is always the best way n professional service and care
David was exceptional ! I have been a Sewell customer in the past . First experience with Crest ~ extremely satisfied with sales ( Rylee ) during the purchase process and now service dept was exceptional as well .
5 star Service!!
They made buying a car not so bad. Very nice staff. This vehicle was for my wife but I want to buy my next vehicle from Crest
The entire purchasing experience was amazing. Rylie was super knowledgeable about features on the QX 80 and went above and beyond to get my wife the exact vehicle she wanted. Braden put a deal together that was worked for us. Great experience all the way around.
Top notch service
The team, starting with the intake person to the car loaner department and cashier were exceptionally courteous and sympathetic to my concern. Even the Director of Maintenance became personally involved. I was treated like a VIP and was immediately scheduled for servicing my vehicle for repairs. I was routinely communicated with in the status of my repair. This location is professionally guided and my confident level as a customer is super high.
Excellent service
My service advisor David from Delhi LA was amazing!
Great experience with the service department at Crest INFINITI. The staff was professional, communication was excellent, and my vehicle was completed on time and returned clean. I appreciated the attention to detail and customer service throughout the process. Highly recommend!
Yes, Toni in service department was very professional and helpful with all the questions I had. Also, thanks you providing transportation back to home. I’ll will be back.
Crest INFINITI Frisco offers such excellent customer service! Everyone you encounter while visiting is super friendly and so accommodating!
I had an amazing experience! Kayla was phenomenal and ensured that my family got the best!! Definitely recommend their service! They really care about you at Crest INFINITI! Thanks again Kayla such a great experience! 🙏🏾
David was awesome!
My experience at this facility has been top notch. Definitely using them again.
Had a great overall experience at Crest INFINITI for the service of my QX60. David Leeks was very easy to work with and stayed in communication through the entire process.
Bret was absolutely fabulous. Very courteous professional and efficient. The finance dept was helpful and professional. Definitely have earned my business for future It is my first Cadillac, hopefully of more to come
(Translated by Google) Excellent service, a fantastic choice of car, the Honda Pilot. Guillermo was very attentive and even treated us to dinner. I give it a 10/10, highly recommended. (Original) Muy bien servicio exelente elección en el carro honda pilot Guillermo muy atento en el trato hasta nos invitaron el dinner. Doy un 10 / 10 recomendado
Called to set up service for my QX50. Receptionist got me to a service representative quickly. The service writer handled my needs in an efficient and professional manner. He scheduled me for the next day. The next day, the entire service process took about an hour which is amazing as almost nothing happens that fast. Crest INFINITI has been my choice for the past 9 years.
Living in Flower Mound, the Grapevine location is closer but the drive to Frisco is worth it. From the person at customer service to the service tech that wrote the ticket and took care of concerns that I had, both were attentive, polite, and efficient. Thank you for excellent customer service.
Sales process was very smooth, we started the transaction over the phone and when we get there every body received us with a big smile in their face. Gassett definitely have good knowledge of the car, Myles is an asset for Crest, finance experience was awesome Kayla was very clear, Bryant hook up our phones and explain every detail about the car. My wife and I were treated with respect and cared. We loved the experience!!!!! 10 of 10 team
This place is awesome. They provide excellent service always answer my questions. I appreciate thier wonderful customer service!!
Tony and Dustin were awesome as always. They went above and beyond to get me to and from my appointment and provided excellent service!
Sales process was very smooth, my wife and I were treated with respect and cared for very professionally!!! Asad was awesome, as was our finance support person!!!
Every thing was good except the auto was missing one particular very important item and that was the roof.
Excellent car buying experience with Bret and Jordan!
Went in to look for parts and a quote for work in my car. While there I asked about the warranty for my turbos in my 2018 Q50. Trevor was quick to provide me with great news letting me know my car still had the warranty available. Within 5 minutes he had me set up with an appointment that would get the work of replacing my turbos completed in 2 days and provided me with a rental. The customer service and the work done was exceptional. Definitely recommend this place. Thank you Trevor Rogers for making the process smooth and easy!
Robert Moler was our service advisor. Did a great job keeping us informed about progress of our repair. He's a keeper!
Great service
Troy Dunn at Crest INFINITI is an excellent service advisor. He is friendly, knowledgeable, and always keeps me informed throughout the service process. He makes everything easy and stress-free, and I appreciate his great communication and attention to detail. I highly recommend Troy for outstanding customer service
My experience with everyone in service was seamless. Thank you!
Crest INFINITI has the BEST staff! ASAS in Sales Terrific! TROY in service is Amazing! Great team Kimberly
Great service….fast and efficient!
The service manager did a good job at finding the problem that was going on with my vehicle. I had to leave my vehicle to go to work and he kept me informed of my vehicle's status during the entire process. The transportation that was arranged to pick me up was prompt and flawless. Great experience!
Great experience. We ran out of time due to previous commitment and had to come back the following day to sign the paperwork, I asked them to get us out under an hour and we were in and out in 45 minutes, The entire staff we dealt with is the best of the best and it's a very nice dealership with giant bistro and customer service center.
Just purchased my fourth car from Crest. Everything went so smooth. Ask for Peyton, she's the best
I truly appreciated the outstanding customer service and attention to detail throughout the process. I would highly recommend this leasing company to anyone looking for a convenient and enjoyable car leasing experience.
First maintenance went great.
The best experience I have ever had purchasing a vehicle. They were honest, fair, and very kind throughout the whole process. We worked with Guillermo in Sales and Kayla in finance and they are both incredible. Guillermo made our decision easy and free of pressure. No additional fees or anything were snuck into the deal, they were very transparent throughout the entire process. Highly recommend Crest INFINITI and working with Guillermo.
We ended up getting in a car accident 1 hour after purchasing the vehicle (it was a total loss) and Guillermo was ready to help us in any way he ... Read More Google - Jun 17, 2026
It was a very nice friendly atmosphere and all the people were kind! Thank You
Troy is a great service manager. Crest suggests specific maintenance but isn’t pushy to have them completed at time of initial work. I would highly recommend Crest Infinity and Troy for factory service of your Infinity!
Myles with Crest is the best!
The employees at Crest Infinity are amazing and they treat every customer the same. My most recent experience I left cash in the consul and the lady that checked in the return loaner was honest about it and told me the cash.
Troy Dunn was wonderful. He knew exactly how to deal with my cracked rim. He gave me choices, new rim for lots of money or second hand rim. Being the only money income since my husband died, you dont know how much his suggestion was for the less money fix. I feel perfectly confident with him.
Robert Moler was great. The whole stafff was excellent
It was wonderful fantastic and satisfaction for me.
I really appreciate the level of care shown by Tad and the service team. Even though I bought my INFINITI some place else, and was just out of warranty, the crest INFINITI team stood behind the brand and made sure I was covered with a loaner and kept me informed during the repair time. Crest INFINITI won me over as a long term customer. And I will refer others to Crest based on the excellent experience I had. Thank you!
Great service..
