Customer Testimonials
Timely work at a fair price. I'm happy with this outcome.
Great experience
Excellent service.
Great experience from start to finish! I brought my car in for an oil change and a minor repair that was covered by the manufacturer. Trevor was ready and waiting for me when I arrived and made the entire process easy. When I returned to pick up my car, I waited less than 10 minutes, and my car was clean and ready to go. Bonus points for the quick, friendly service and clean car! Highly recommend!
I really appreciate the care and vested interest to make sure I had all the resources I need to make sure I could get my newly installed accessories to work. Randy personally came to our home to help, and that was really appreciated.
Great experience with exceptional customer service.
The whole process took over 4 hours. It started when we arrived. I had sent Mackenzie an email earlier in the week of what cars I specifically wanted to see. When we got she was not prepared at all and had nothing ready for us to look at. Then she had to check inventory. We then got passed to finance and that took forever as it was another new employee. There was a lot of “this will only take a few more minutes”. Once we got passed to finance never heard from Mackenzie again. Even after the docs were all signed ... Read More DealerRater - Nov 7, 2026
Tony Brown is awesome! Love having him as my service rep! Appreciate all he does to help me out.
Everything was smooth and easy. David had everything ready when I got there. very happy with my purchase
I have been going there for over 12 years and always find the service and staff exceptional
Crest Infinity is a world class dealership and it shows it each time I take my QX80 in for service, I can’t imagine trusting my vehicle with any other Service Center.
Excellent Services
We are on our 5th vehicle from Crest. Sales service and the entire staff are awesome!
David made the whole process easy and enjoyable. Everyone was very helpful and informed. I came home with exactly what I was looking for.
I would like to give a special 'thanks' to Mr. Tony Brown, Service Advisor at Crest INFINITI in Frisco, TX. Upon arrival for a reinstallation appointment of the undercarriage cover on our 2019 QX-50, Tony met me, assessed the scope of work, and told me they could get to it right away. He personally had the car moved out of line and taken to a tech who quickly reinstalled it. It was returned back to me in under 30 minutes, and all costs were waived. We've serviced our car twice now at Crest since moving to Collin County. Both experiences were ... Read More Google - Oct 28, 2026
The whole process was easy - very professional and easy to work with. I highly recommend.
Service advisor Troy Dunn and his staffs are amazing people.
Terrible customer service
Great exceptional service.
Great service at Crest! Walked me thru every step and serviced my car in a timely manner! I can always count on Crest
Very good service! Highly recommend! I
Awesome service!! They take very good care of you and your car!
We recently purchased our new 2027 INFINITI QX60 Autograph, and we are very happy with our choice! The vehicle is beautiful, comfortable, and has all the luxury features we were looking for. We especially love the spacious interior, massaging seats, and smooth, quiet ride. Our salesman was attentive, listened carefully to our needs, and made the purchasing experience easy and enjoyable. We’re excited to enjoy our new INFINITI for years to come!
Very comfortable and accommodating waiting area. Very friendly.
Great customer service service advisor explains everything and never have to go back for the same problem twice
Great experience
Excellent service!
Quick, efficient and super friendly staff!
Randy and team took great care of my vehicle. They made an effort to offer exceptional service and went above and beyond. No other dealership is as dedicated to making things right as this one.
4 INFINITI cars later and we still and always get extraordinary service.
We’ve leased 4 cars with Crest. They took care of us again. Well Done.
Excellent service as always. Very happy with everything. Troy did an amazing job of explaining everything and giving us the car in perfect condition and on time.
Honest and helpful service
The customer service was top-notch. I had given up on the vehicle that I was actually looking for and settled with a vehicle. from Sewell INFINITI. I went with Crestinfiniti because again the customer service was great, and they went above and beyond to make me comfortable with my sale, and they located the exact vehicle I was looking for
We came to Crest INFINITI dealership to test drive a pre-owned car and ended up purchasing it on a whim, all thanks to sales guy Guillermo. While the car drew us in, Guillermo's genuine care and friendliness made the sale. He simply seek out our need and basic situation then let us decide on our next steps without any pressure. He was even helpful after the sale when we had a minor user issue. We truly appreciate the honesty and dedicated service and highly recommend buyers to ask for Guillermo when coming into Crest INFINITI.
Everyone was courteous and professional . They answered all my questions and returned my calls. The service was great.
Very professional and kind service for my regular maintenance check up!
Clean smooth dealing with Crest INFINITI team. Very much satisfied with the overall service. Respect to time and truthfulness is much appreciated
Sherry made the process easy & fast! We worked out most of the details over the phone. When I arrived at the dealership she had my new suv ready with bow! This is my 3rd car I have purchased with Crest and I have always received the best customer service!!!
High recommend Crest Infinity. The service was exceptional and the prople are great. Thank you
Great people. Our salesman was awesome Guillermo murguia took great care explaining everything and was very happy
Great service as always. Got my Q50 4 wheel alignment done. Good price, excellent people and service here!
Each time I take my 2023 QX60 in for regular maintenance service. I am greeted promptly by a service technician and with a smile. They know me by name and they make my experience stress-free. Each time they provide an entire review of my car and they give me the option to select additional services if I want to add them. Upon completing my service, they have always cleaned the interior and exterior of my car. Top Qualities: Fast, Friendly Service, Consistent communication and overall professionalism. Thank you Crest INFINITI and to my technician Jose
Scheduled appointment for some preventative maintenance. Communication was great, and work was done in a timely manner as always.
Tad was excellent
I would like to say that Blake the service manager was wonderful. Helped me through getting and utilizing the extended service I have towards my vehicle. I also would like to recognize Tony who was there to explain things when Blake was not there at the time and got me to my rental vehicle and took his time to find the reason I was there and what was required for repair. Thank you guys. Would definitely recommend Crest for service on your vehicle and mine in the future.
Updated Review (10 OCT 2026): I returned to follow up on an issue related to some warranty work recently. Blake took care of the issue with no hassle. Thank you for making things right.
This service department has always been helpful. The employees are kind. This is one of the top 2 service departments that we’ve used across 5 brands in 5 different states.
Great to work with, answered all of our questions, very helpful with a positive attitude!
Crest INFINITI was wonderful to deal with. They went to bat of me and got me into a 2027 QX60. Also was able to get my payments lowered.
This was a very pleasant experience from the start. Crest INFINITI was not on our schedule that day, but we so happy with our decision. This dealership stresses service and they really come through. We will be a return customer for sure.
This isn’t just a bad INFINITI dealership; it’s one of the most incompetent dealerships in the business.
Dropped my vehicle off on the 16th for what I was told is a basic 12V battery swap. From there, zero communication. I called and texted every single day for updates, repeatedly being promised a callback from a service advisor that never came. It took nearly a week—until the 22nd—for me to get answers, and only because I tracked down a manager in a completely unrelated department who used an internal line to force service to give me an ... Read More Google - Sep 23, 2026
Always great customer service! Easy to do business with. Second purchase through Crest. Mike, you have a wonderful operation. Thank you Skylur
David Whyte was great to get us into the vehicle we wanted. This is not where our day was planned. We started at another dealership and was very disappointed because they were totally unprepared and unprofessional. We contacted David after inquiring about a vehicle they had in stock. He showed it to us and we were happy with everything so we proceeded. Everything went well. This was a 32nd anniversary gift for my wife and she was thrilled. Kayla Cadenhead took care of the details and we were happy. I highly recommend Crest INFINITI. No pressure and very professional.
Waeland is Awesome! Very easy to work with. Made the entire buying process feel like hanging with a family member that you like and love. You have to call him.
We brought our 2025 QX60 in for front left wheel noise. I got a call that day saying I needed new rear brakes. At 22k miles??
I paid for the brakes. Service could not find the noise source so they rotated my tires and I picked up my car.
The noise was still there.
I called Blake and he set up a valet to bring me a loaner and picked up my car at 8:00 am the next morning but no one showed or called.
I called Blake and he said they were short handed so I took my car in my ... Read More Google - Aug 25, 2026
I received the best service I've ever received from a dealer. The work of salesman Douglas Bazurto and financier Joshua Gabbai is truly commendable. Everything was exceptional. I would give them 10 stars for their excellent work and kindness. They will always have a loyal customer.
Myles did a great job in solving my rather complicated lease return and put me into another QX 60 with ease. He did a great job.
Very Bad Experience
I had a very disappointing experience with this dealership regarding a 2020 Range Rover Velar with around 75,000 miles.
The communication was inconsistent, the price kept changing, and they tried to add $360–$380 for window tint that I never requested. The vehicle also had visible issues, including damage to the interior screen and a loose right wheel-well liner.
I also found the Sales Manager, Asad, unprofessional in the way he spoke about his own salesperson in front of me. The finance process was also unnecessarily frustrating.
Overall, I did not feel the dealership was transparent or professional. I personally do ... Read More Google - Aug 22, 2026
Myles was very helpful in making this purchase so very easy. Can’t thank him enough for all of his help and patience answering all of my questions and concerns. Thank a million, Myles!!
My 3rd car from Crest INFINITI and our household's 11th! Best customer service EVER!
Blake was a pleasure to work with. He kept me informed on my cars status throughout the day. He then advised me for what was best for my car. I trust him.
Crest INFINITI and my sales consultant Rachell Hernandez as well as the other team members involved in our 2026 QX80 deal was fantastic. For the longest time, I felt that the dealer networks were not eager to provide good customer service due to high demand, but this team proved me wrong. I was able to get a fair deal and have great customer service. They took the time to look over everything and complete the process in the late afternoon to deliver their promise. Great job everyone!
The entire purchase experience was exceptional from start to finish. Elvina was amazing—she patiently answered all of my questions, and I had a lot of them! She was knowledgeable, professional, and made the entire process easy and enjoyable. I never felt pressured and always felt like she genuinely cared about making sure I was happy with my purchase. I HIGHLY recommend Crest INFINITI and especially Elvina. I couldn’t be happier with my experience and won’t purchase a car anywhere else!
Very professional and knowledgeable people. I appreciate their kindness and patience. Thank you to all
I will NEVER buy another vehicle from Crest INFINITI not take it their for service. The reason I took my 2016 INFINITI Q50 SUV to the Dealership was to get the proper diagnostics and maintenance repair. I paid over $5k and then took back my car to get the back brakes replaced and rotors which they charged me $779. After paying over $5k in May 2026 the engine light came back on and so I took it back to the dealership because it displaying the same issue(s). After the second diagnostic, they found more issue after less than 3 months after the 1st ... Read More Google - Aug 4, 2026
This is my 4th or 5th leasing experience with Crest. This one was the most efficient one I've had. All questions answered. The process went very smoothly. I didn't feel pressured to include unwanted "add ons" (which was not necessarily the case in the past). I started the process by filling out the needed info on Crest's website for the lease return process. I include what I was looking forward (even the stock number for the car I wanted). And within minutes I had an email indicating that work had started on my new quote. ... Read More DealerRater - Jul 26, 2026
I took my daughter’s 2021 INFINITI QX50 to Crest INFINITI on July 10 and paid around $150 to have the brake fluid exchanged.
Nine days later, I looked under the hood before she was about to leave on a road trip and found that the brake fluid reservoir cap was completely missing.
What makes this so ridiculous is that this was not something they happened to notice during a multipoint inspection. They were actually changing the brake fluid. Taking that cap off and putting it back on was part of the service I paid them to perform.
How does a dealership finish ... Read More Google - Jul 19, 2026
I’ve been coming to this location since 2023, and I can honestly count on one hand the number of positive experiences I’ve had.
I originally brought my vehicle in because the Bluetooth had stopped working. Thankfully, the repair was covered under my warranty. Unfortunately, the experience that followed was incredibly frustrating. My vehicle was kept for over a month while I drove a loaner. Every time I asked for an update, I was told they were still waiting on the replacement part.
Eventually, I received a call saying the part still hadn’t arrived and that they were considering ... Read More Google - Jul 17, 2026
They made buying a car not so bad. Very nice staff. This vehicle was for my wife but I want to buy my next vehicle from Crest
The entire purchasing experience was amazing. Rylie was super knowledgeable about features on the QX 80 and went above and beyond to get my wife the exact vehicle she wanted. Braden put a deal together that was worked for us. Great experience all the way around.
I had a very disappointing experience with Crest INFINITI in Frisco. I took my INFINITI in for a recall service, and before my appointment there were no warning lights on my dashboard. After they completed the recall, my check engine light came on.
I went back to the dealership to explain that the problem started immediately after they serviced my vehicle. Instead of taking responsibility and fixing the issue, they told me I would have to pay about $1,000 for repairs. I don’t think it’s fair to charge a customer for a problem that appeared only after the dealership ... Read More Google - Jul 13, 2026
I had an amazing experience! Kayla was phenomenal and ensured that my family got the best!! Definitely recommend their service! They really care about you at Crest INFINITI! Thanks again Kayla such a great experience! 🙏🏾
Sales process was very smooth, we started the transaction over the phone and when we get there every body received us with a big smile in their face. Gassett definitely have good knowledge of the car, Myles is an asset for Crest, finance experience was awesome Kayla was very clear, Bryant hook up our phones and explain every detail about the car. My wife and I were treated with respect and cared. We loved the experience!!!!! 10 of 10 team
Sales process was very smooth, my wife and I were treated with respect and cared for very professionally!!! Asad was awesome, as was our finance support person!!!
Great experience. We ran out of time due to previous commitment and had to come back the following day to sign the paperwork, I asked them to get us out under an hour and we were in and out in 45 minutes, The entire staff we dealt with is the best of the best and it's a very nice dealership with giant bistro and customer service center.
Very contempt with the vehicle I purchased, but after the sell it just started going downhill. Purchased the vehicle about month and a half ago maybe 2. I have already been to the service department 3 times 1 for a scheduled maintenance (oil change) the other 2 for service that was supposedly done but was not, the other for a technician error. When vehicle was purchased it was listed for x amount of dollars at the end the sale price went up a few thousand not due to TT&L but I was told that window tint was done for a lifetime warranty ... Read More Google - Jun 22, 2026
It was a very nice friendly atmosphere and all the people were kind! Thank You
Staff was friendly and helpful. Clean facility. I appreciated the complementary lunch while we waited for finance.
I was very impressed with Riley. She was honest, attentive and easy to talk with. I have already referred business. I can see Riley works hard and cares about her clients.
I bought a certified 2023 QX60 two weeks ago. Yesterday I was driving in the rain storm and water began pouring into the top of the cabin through the cloth dripping on electronics and everything else. I have reached out to Crest three times in 24 hours to the sales person, call center and Managing Partner that leads the dealer group Mike Brosin. The leak was most definable known by the dealer because they wash the cars and detail them. It would have certainly have leaked when they cleaned the car in make ready. Instead Crest INFINITI Frisco certified the car, sold ... Read More DealerRater - Jun 3, 2026
Doesn’t matter how many times I walk Into this place to give them a try… 10 out of 10 times they all look like the most pissed off miserable sales staff ever. Def not doing business here.
Great service from the team. The price of the vehicle was the the best online. The vehicle was in excellent condition for it's age.
I reached out to Crest INFINITI in Frisco, Texas regarding a pickup truck they had available. I requested the OTD pricing and Carfax. I asked the salesperson, Jeanie (“Genie”), specifically, “Do you have any annulment fee or extra fees outside of dealer fee, tax, and tags?” She responded no. Then I receive the buyer’s order. Guess what is there? Extra fees.
I requested to negotiate it and advised that I already have an approval and am seriously interested in the vehicle. Some of these salesmen cannot read the room well. The car sales pitch is not needed on every ... Read More Google - May 29, 2026
I reached out to Crest INFINITI in Frisco, Texas regarding a pickup truck they had available. I requested the OTD pricing and Carfax. I asked the salesperson, Jeanie (“Genie”), specifically, “Do you have any annulment fee or extra fees outside of dealer fee, tax, and tags?” She responded no. Then I receive the buyer’s order. Guess what is there? Extra fees.
I requested to negotiate it and advised that I already have an approval and am seriously interested in the vehicle. Some of these salesmen cannot read the room well. The car sales pitch is not needed on every ... Read More DealerRater - May 29, 2026
The Crest INFINITI team made the entire QX80 buying experience outstanding. The team was fast, efficient, and incredibly professional from start to finish. They went above and beyond to have the vehicle fully ready for us, making the process smooth, stress-free, and genuinely enjoyable. Great communication, excellent customer service, and a level of attention to detail that really stood out. Highly recommend Crest INFINITI to anyone looking for a luxury vehicle buying experience done right.
This is my 3rd car purchase at Crest from different individuals. Everyone of them are exceptional. Great team to work with and great dealership as well.
The service was great while in person at Crest & the sale process. However, after the deal was done, they could care less! We called & called and left several messages just wanting to ask a simple question, but no one was ever available or would ever return our calls.
Everyone was pretty good except for the finance lady. Very dishonest & nontrustworthy. Would not recommend
