Customer Testimonials
We met Elvina at the door and she took GREAT care of us from looking at different models, test driving 2 of them, and eventually buying one later in the week.
This service department has always been helpful. The employees are kind. This is one of the top 2 service departments that we’ve used across 5 brands in 5 different states.
The staff is very friendly and waiting room is a pleasant place to wait. You definitely want to take a newer INFINITI there for maintenance. If your vehicle is older like mine, you can save some time doing simple things like an oil change a quick lube shop.
Great to work with, answered all of our questions, very helpful with a positive attitude!
Staff was very friendly and helpful! No high pressure sales pitches or promotions just straightforward recommendations for my service.
I just moved to Texas from New Orleans and bought the 2027 Qx 60 from Crest. I have a had the best customer service I could ask for. Today I got my first oil change and Blake was awesome! i also had the pleasure of meeting the owner and he treated me to breakfast! I am glad that I choose such a wonderful place to do buisness with.
We had to leave our car for a few days for repairs and Crest Infinity gave us a loaner to use while they repaired our car. Everyone was so nice and courteous.
Crest always goes above and beyond to take care of my vehicle! Randy & Tad provide exceptional service!
This is my 4th Crest vehicle and 2nd INFINITI. As always, service experience is exceptional. From the moment you pull your car in, getting a loaner and fast pick up when work is complete. I will be a Crest Customer for life
Crest INFINITI was wonderful to deal with. They went to bat of me and got me into a 2027 QX60. Also was able to get my payments lowered.
I had a great experience overall. The staff was friendly, professional, and helpful, and everything was handled smoothly. I appreciate the excellent service and would definitely recommend the experience to others
This was a very pleasant experience from the start. Crest INFINITI was not on our schedule that day, but we so happy with our decision. This dealership stresses service and they really come through. We will be a return customer for sure.
I have had nothing but positive encounters wotith every division of the Crest team Guillermo in sales Jesse in the service department Dustin in the Valet Service department I absolutely love my Infinity QX60 from Crest Infinity and recommend them to anyone
Blake was a great service advisor. I came in for general service & he suggested appropriate services for my car. When the service took longer than initially expected, he went above & beyond which was very appreciated.The services Blake suggested appear to be performed to standard. However, I specifically asked for a particular issue to be addressed which caused a warning light to appear on my dash. This was not a mechanical issue & did not affect my car’s functions, but it is frustrating to leave after service & 5 minutes later the warning light pops back up. I ... Read More Google - Sep 24, 2026
In for free oil change and car wash. Service went well.
Greeted me as a returning customer and kept me informed the whole time I waited. Purchased a tasty breakfast while I waited.
They had outstanding service. We needed a part for our automobile, and they were courteous, quick, accurate, and even helped install it after purchase.
I had a great experience working with Guillermo. He was extremely knowledgeable, helpful, and easy to work with throughout the entire process. What stood out to me most was how genuine he was. Car buying can sometimes feel very "salesy," but I never got that feeling with him. He was down-to-earth, honest, and never made me feel pressured or like I was just another sale. I would absolutely recommend him to anyone looking for a new vehicle!
I want everyone to know that the service at Crest INFINITI in Frisco was excellent. The service manager, Mr. Blake, walked us through exactly what needed to be fixed on the car step by step. He was patient and took the time to explain everything clearly to my husband. I highly recommend Crest INFINITI, especially their service department. Thank you very much, Mr. Blake.
Thanks, Troy, for always taking care of my vehicle...
Great job! I appreciate the great service thank you!
Alakh Pandev, Sales Consultant, and Schuyler Crouch, Sales Manager, made this car buying experience the best my wife and I have ever had. Asked our needs, presented the facts then allowed us to make our decision. Kayla Cadenhead, Business Manager, made the business, legal and financial process totally painless and efficient. Look forward to working with the service department. Thank you Crest INFINITI Managment for organizing a great team that provides outstanding customer service. Martha and Arthur LeBlanc 2027 Q-80 Luxe
I’ve gone to Crest INFINITI in Frisco ever since I moved to Texas in 2022. Always consistent good service!
I had great experience with service team today. Everyone was great and helpful and eager to serve customers.
David Whyte was my sales consultant and very caring and accommodating for my 2023 QX60. Quick response and quick solving any issue that come and any questions I need the answer to. Highly recommended
Honestly, five stars just doesn't cut it for the amazing service I get at Crest INFINITI. Also, huge shout-out to Tony B. in the service department. I seriously can not thank him enough. Always going above and beyond to make sure everything is handled perfectly and timely. He’s super detailed, incredibly knowledgeable, and just a great guy to work with. Thank you so much Crest INFINITI and Tony!
Always great customer service! Easy to do business with. Second purchase through Crest. Mike, you have a wonderful operation. Thank you Skylur
They NEVER let down. GREAT SERVICE CREST!!!!!
Blake Jenkins was my service advisor Blake was very knowledgeable, professional and courteous. He gave me an estimated time for the service. Checked back with me with an update. Asked if I needed anything or if I had any questions. Outstanding customer service. And a very special thank you to Randy Neighbors service manager
Their valet service with loan car makes them easy to use and a tremendous value. Courteous and kind.
Guillermo Murguia was fantastic! One of the best experiences I have had while shopping for cars.
Somehow got a nail in my tire and Crest was able to remove the nail and get me back in my car promptly!
Trevor is the best service advisor very understanding what's my vehicle problems is , big thank you for the people that behind the scene mechanics, rental department and management
David Whyte was great to get us into the vehicle we wanted. This is not where our day was planned. We started at another dealership and was very disappointed because they were totally unprepared and unprofessional. We contacted David after inquiring about a vehicle they had in stock. He showed it to us and we were happy with everything so we proceeded. Everything went well. This was a 32nd anniversary gift for my wife and she was thrilled. Kayla Cadenhead took care of the details and we were happy. I highly recommend Crest INFINITI. No pressure and very professional.
Waeland is Awesome! Very easy to work with. Made the entire buying process feel like hanging with a family member that you like and love. You have to call him.
It was great experience with excellent customer service.
Robert was our service contact and he was great! Prompt responses, very polite and made me feel like a valued customer and not just another number. Service times/days to complete could have been better, but the loaner vehicle was nice to have while we waited.
I really appreciate Blake for taking care of this for me, he showed tremendous professionalism, keeping us informed of the process, thanks so much
Crest Infinit has superb customer service. They go beyond and above to make sure customers are treated with respect and courtesy.
Had scheduled maintenance on my 2024 QX60. Had a tire losing air. They discovered a nail and replaced the tire. I do have a maintenance plan. Robert was great. I want to work with him again. Thanks Robert.
I would like to take a moment to thank Blake Jenkins for the excellent service he provided to us today. Blake did a great job ensuring that we were well taken care of and that all of our needs were addressed. He was attentive, professional, and kept us informed throughout the entire process. We truly appreciate his outstanding customer service and the effort he put into making sure we had a positive experience. Thank you, Blake, for going above and beyond!
Always love working with Tux. He makes the car buying experience wonderful.
I went into the dealership with a friend to help her look into purchasing a vehicle. Funny thing, about a week and a half later I’m the one going home with a new 2027 INFINITI QX65. The crazy thing, I even got the color combination I wanted and actually liked. I’ve never owned an INFINITI before, but the customer service was great, my salesman Guillermo explained the process and made the process easy. The finance team explained the lease process and helped me understand how it worked as this is my first time leasing a vehicle. I look forward ... Read More Google - Sep 5, 2026
The staff members are highly professional
Randy the service director is very knowledgable and patient to explain things. I struggle understanding Inifiniti pricing methodolgy and warranty policies but Randy and Troy are patient and respectful with my service.
Great experience as always!
The service manager Randy and the tech Blake were both great as always. The service department really does sell Crest.... definitely an asset to the dealership
Tony, my service advisor was the best human ever. He understood my concerns, explained the process and kept me informed throughout the process. Consulate professional who knew who I was everytime I called. I paid that expensive repair bill because I trusted Tony. Thank you Tony
My sales rep, Corey Isaac, was professional and courteous. He was fantastic!
Outstanding Serice!
We had a great experience working with David on our new INFINITI. From the beginning, he listened to what we were looking for and worked with us to get the price exactly where we wanted it. There was no pressure or unnecessary back-and-forth—just straightforward communication and great service.
What really stood out was how efficient the entire process was. Once we agreed on the deal, this was by far the quickest we’ve ever been in and out of a dealership. Everything was ready to go, and David made the whole experience incredibly easy.
We really appreciated David’s ... Read More Google - Sep 1, 2026
Great service experience. Valet picked up our car from home and left loaner car in the driveway. When our car was finished with all services, our car was returned to our home. Everyone I spoke to was professional and very friendly and explained everything in detail.
I always receive good honest service at Crest INFINITI. I like to thank my advisor Tony Brown for providing excellent service each time I visit Crest INFINITI.
Great customer service! The service team diagnosed and solved an issue I had with my car
Rylie and Kayla worked in tandem to make this Car buying experience, seamless and pain-free. We are on cloud nine with our QX 60 and QX 65. We were so stressed out about this process, but with the help of Rylie and her team work with Kayla, we are full of relief and gratefulness. We are big fans!
Excellent service
Jose at Crest INFINITI exemplified customer service. We have worked with him for some time and will continue to because Jose is what Good looks like!!!
(Translated by Google) I'm so grateful to Crest INFINITI and Guillermo, my Sales Associate, for helping me buy the car I've always wanted! A white INFINITI Autograph with a brown interior! It looks beautiful! Thank you, thank you to the entire INFINITI Crest team in Frisco! Impeccable service! (Original) Agradezco a Crest INFINITI y Guillermo mi Sales Associates por ayudarme con la compra del auto que siempre quize ! INFINITI Autograph color blanco con interior marron !! Se ve hermoso!! Gracias Gracias a todo el equipo de INFINITI Crest en Frisco !!! Servicio impecable !!
All excellent servicer the best
We took advantage of the valet service due to our schedule. Dustin and his team did an amazing job on working with us.
The WHOLE STAFF was very nice and easy going
Troy is always so welcoming and easy to chat with. Y'all always make the process so smooth and I love being able to work in the lobby while waiting for my car.
I received the best service I've ever received from a dealer. The work of salesman Douglas Bazurto and financier Joshua Gabbai is truly commendable. Everything was exceptional. I would give them 10 stars for their excellent work and kindness. They will always have a loyal customer.
Excellent and courteous service. Coffee bar was good, loved it
Thnx to Troy and others . They are always making me comfortable
Myles did a great job in solving my rather complicated lease return and put me into another QX 60 with ease. He did a great job.
My experience with Crest INFINITI was excellent. The communication, courtesy, and attention to detail was very impressive. I would recommend Crest INFINITI service department for all of your service needs.
Gassett was awesome! Crest has been awesome every time we’ve bought a vehicle there
Was very pleased with the knowledge and politeness that was shown. Would definitely recommend Crest to family and friends.
Myles was very helpful in making this purchase so very easy. Can’t thank him enough for all of his help and patience answering all of my questions and concerns. Thank a million, Myles!!
My 3rd car from Crest INFINITI and our household's 11th! Best customer service EVER!
Blake was a pleasure to work with. He kept me informed on my cars status throughout the day. He then advised me for what was best for my car. I trust him.
Great service
I’ve purchased several cars from Crest dealerships (Volvo and Infiniti), and I’ve had excellent Volvo service, but I took my car today to the INFINITI dealer and was told I would get my car back the same day as well as receive updates throughout the day, but neither happened despite calling 3x and asking for updates. So now, I am stuck without a car tomorrow for the first day of school. The reservation staff was friendly, but they are limited with the amount of help they can give.
EDIT: My service agent called me after hours to extend ... Read More Google - Aug 19, 2026
Tony was great! He had my car in and out of the shop quickly, and I really appreciated the great service. Thanks, Tony! I’m also not sure if there has been a management change in the service department, but I’ve noticed a really positive difference. The employees who take your car in for service are very polite, welcoming, and even open the door for you when you arrive and leave. Overall, everyone just seems much friendlier and more attentive. It’s definitely a great improvement, and I’m glad to see it!
I recently purchased a 2026 INFINITI QX80 Sport and was treated great with wonderful customer service throughout the process. Great job to my sales consultant Rachell Karoline Hernandez Silva for bringing a fair deal along with manager Braeden to the table and taking care of the little details even post purchase. Crest has great employees that want your business and all the team members were eager and willing. Happy to join the Crest family!
Had a problem with paint on the car we bought there. The GM Brosin went out of his way to take care of the problem. Great service. We are grateful for their help.
Crest INFINITI and my sales consultant Rachell Hernandez as well as the other team members involved in our 2026 QX80 deal was fantastic. For the longest time, I felt that the dealer networks were not eager to provide good customer service due to high demand, but this team proved me wrong. I was able to get a fair deal and have great customer service. They took the time to look over everything and complete the process in the late afternoon to deliver their promise. Great job everyone!
My name is Mr. John Catón, and I continue to be extremely impressed by the exceptional service I receive at Crest INFINITI. After more than 15 years as a loyal customer, I can confidently say their commitment to excellence has never wavered.
My Service Advisor, Troy, is simply outstanding. He is knowledgeable, professional, proactive, and without question one of the finest service advisors in the industry. Dustin, the Loan Manager, and Randy, the Service Director, have consistently demonstrated exceptional leadership, integrity, and a genuine commitment to customer satisfaction. They have treated me like family, and that level of care is ... Read More Google - Aug 14, 2026
My name is Mr. John Catón, and I continue to be extremely impressed by the exceptional service I receive at Crest Cadillac. After more than 15 years as a loyal customer, I can confidently say their commitment to excellence has never wavered.
My Service Advisor, Troy, is simply outstanding. He is knowledgeable, professional, proactive, and without question one of the finest service advisors in the industry. Dustin, one of the managers, and Randy, the Director, have consistently demonstrated exceptional leadership, integrity, and a genuine commitment to customer satisfaction. They have treated me like family, and that level of care is ... Read More Google - Aug 14, 2026
